Last updated: August 27, 2025

Al Bayader International LLC ("we", "our", or "us") is a limited liability company incorporated in the United Arab Emirates. This Privacy Policy ("Policy") describes how we collect, use, store, and share your personal data through our website (shop.albayader.com), retail stores, and third-party marketplaces.

By using our services or sharing your information with us, you agree to the terms of this Privacy Policy.

1. What Information We Collect

We may collect personal data directly from you when you visit our retail stores, place orders on our website or through third-party marketplaces, or communicate with our customer service teams. This may include:

• Full name, email address, and phone number

• Billing and shipping addresses

• Demographic details such as nationality and age

• Login credentials for registered users

• Payment and transaction details

• Technical identifiers like IP address and browser type

• Communication records, including support tickets and product reviews

2. Why We Collect Your Information

We collect your personal data for the following purposes:

• To fulfill your orders and process returns or refunds

• To provide you with customer support and respond to inquiries

• To deliver marketing updates, offers, and promotions (with your consent)

• To improve our website, retail operations, and services

• To manage business relationships on third-party marketplaces

• To comply with legal and tax requirements in the UAE

• To secure our website and detect fraudulent or unauthorized activity

3. How We Collect Information

We collect personal data through the following channels:

• Online orders placed on shop.albayader.com

• In-store purchases and loyalty program enrolment

• Third-party marketplace platforms where our products are sold

• Contact forms, email, phone calls, or WhatsApp messages with our support team

• Cookies and website analytics tools

4. Who We Share Your Information With

We do not sell your personal data. However, we may share it with trusted partners, including:

• Courier and delivery providers

• Payment gateways

• E-commerce marketplace partners

• IT service providers and analytics tools

• Government authorities where required by law

5. Where We Store and Share Your Data

Your personal data may be stored or processed in jurisdictions outside the UAE, including by our cloud service providers. Any such transfers will be conducted in accordance with UAE data protection regulations.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to meet legal, regulatory, operational, or business requirements. Once data is no longer needed, we securely delete or anonymize it, unless we are required to retain it for longer to comply with legal or contractual obligations.

7. How We Use Cookies and Online Tools

We use cookies on our website to enable basic functionality, measure performance, and show relevant advertisements. You may manage your preferences through your browser or by using our cookie consent tool.

8. Your Privacy Rights

• Request access to your personal data

• Request correction or deletion of inaccurate or outdated data

• Object to processing in specific cases

• Withdraw consent for marketing communications

• File a complaint with the UAE Data Office if your rights are violated

9. Children’s Data

While our products and services are not restricted by age, we do not knowingly collect personal data from individuals under the age of 18 without the consent of a parent or legal guardian. If we become aware that such data has been collected inadvertently, we will take prompt steps to delete it.

10. Protecting Your Personal Data

We use reasonable administrative, technical, and physical measures to keep your personal information secure. This includes encryption, secure servers, access controls, and regular security reviews. While no system is absolutely immune from risk, we work diligently to maintain the safety and confidentiality of your data.

11. Changes to This Policy

We may update this Privacy Policy periodically. You will be notified of material changes via email or a notice on our website.

12. Contact Us

If you have questions or requests relating to this Privacy Policy or your data, contact us at:

• Email: customercare@albayader.com

• Address: Al Bayader International LLC, Industrial Area 15, Sharjah, UAE